Most Trusted Online Aquarium Pets Store India

Shipping Policy

 Return and Replacement Policy: 

If the items are received in damaged condition by the customer. In such cases customer has to inform us via email to Indohobbyindia@Gmail.com with a supporting picture of the damaged items in the original packing within SEVEN days  of receipt of the goods.  

Damaged Items have to be returned back to us in unused condition along with all the original boxes, parts and accessories through Courier.Return Shipping Charges will be borne by Us. We reserves the right to replace the damaged item entirely OR 100% Money back (100% MoneyBack if issue not resolved in maximun 30 days) . Replacement will be sent once the items reach us and is inspected. 

Replacement is void if inspection reveals any of the below signs------ 

  • Item has been used
  • Any of the parts/accessories are missing
  • Damage was due to improper handling of product not as prescribed by the manufacturer
  • Product was tampered/tried to be modified in any way or form
  • Product(s) need to be unused, unaltered, unsoiled, original condition with their original tags including but not limited product bar code, price tag etc; and packaging intact 

100% Money Back Guarantee If--- 

                Not dispatched within 3 days after promised shipment date   
                Not delivered in 10 days after shipment  

 Guaranteed Resolution of Complaints  

Within a maximum of 30 days  

 Full refund if not resolved 

Before the dispatch/delivery of the product 

 If your order is not dispatched within 3 business days after the promised shipping date, We guarantee refund of the money you have paid for the product and gives you full    flexibility to cancel your order till the time product is dispatched – No questions asked.  

After the dispatch/delivery of the product 
  • If the order is not delivered within 10 days after the order is dispatched, We guarantees refund of the money you have paid for the product
  • Your payment will be held with CCAvenue till the time product is delivered and you are completely satisfied with the product quality
  • payment is released only when you confirm the  product has been received by you in good condition  

 What does "100% money refund" policy cover?    

  • You have paid for the product but didn't receive it
  • You have received a damaged/defective product or a product that does not comply with the specifications as per your original order.
  • You have received a product with which you're not satisfied .

          How to reach us? 

 Please use any of the following ways: 
          1.Call us 24x7 at +91-0-9830161916
          2. E-mail. us.  Indohobbyindia@gmail.com 

For all orders placed via prepaid mode (Credit Card, Net Banking and Debit Card) shall be serviced to you on your billing email id and registered mobile number with us. Orders placed on Cash on Delivery shall be dispatched through our courier partners within hours of your order. We urge all customers to inspect the deal clearly that you have requested.

Time frame for an order to reach customer
Delivery of your order will be instantaneous( 2-3 Days) for prepaid (Credit Card, Net Banking and Debit Card) orders, on your registered billing email id and registered mobile no. with us. For Cash on Delivery it would take approximately 9-15 business days to reach you. We make every effort to process your order as quickly as possible.

How long will it take to receive the ordered products Via prepaid Mode?

We attempt to process every order and ship within 24 hrs. Exact shipping time depends on the availability of certain products and will be communicated during the process of ordering. Depending on the shipping address within India, post ordering, this should take 2-3 days overall to get delivered.

We strive to deliver products purchased from INDOHOBBY.COM in excellent condition and in the fastest time possible. For all purchases , we will deliver the order to your doorstep across India..

CASH ON DELIVERY available on order Between  Rs. 300 & Above

If the order is cancelled, lost or un-delivered to your preferred location, we will refund the complete order amount including shipping charges.

If you cancel part of the order, shipping charges will not be refunded.

If you return an order delivered to you, original shipping charges will not be refunded. However if you self-ship your returns, you will be reimbursed based on  Indohobby.com  Returns Policy.

7 Day Returns Policy

We would like you to have complete peace of mind when buying products from us. You can return all items within 7 days of receipt for a full refund of the item purchased. This includes items purchased on sale. 

All items to be returned must be unused and in their original condition with all original tags and packaging intact (for e.g. Fish Food must be packed in the original box as well and returned).

Please do take care that that you pack items securely and safely to prevent any loss or damage during transit. For all self shipped returns, we recommend you use a reliable courier service.

Once your return is received by us, you will be reimbursed Rs.75 towards shipping costs if self shipped. This is subject to your return having met the requirements of being unused, returned within 7 days.Product should not be broken or tampered with by customer.To return your purchase, please call at - 91-0-9830161916 E-mail  Us. at-  indohobbyindia@gmail.com

Can I cancel the order after it is placed?

As long as your order has not been processed, we can cancel it and refund your amount. To cancel the order Just E-Mail us. indohobbyindia@gmail.com. You can get in touch Via Phone as soon as possible with your order number.

Can I modify my order after placing it?

We understand that in cases, you may want to alter the ordered product in your placed order. You may even require to have your shipping address updated. These changes are allowed till we have begun processing your order. For such requests, please get in touch immediately.

When will I receive my refund for a cancelled order?

We shall process your refund immediately once your Order has been cancelled. if you wish to have the amount refunded to your bank account please get in touch with Us. customer care executive at +91-033-22100502./ 91-0-9830161916 ( 11 a.m to 6 p.m IST) Only Prepaid Customers who have paid via Debit or Credit card can avail this option.

Why was my order canceled? Why didn't you send me any intimation?

This could be because either the product is out of stock or it has been rejected for quality reasons. An email is always sent when an order is cancelled, but it is possible that it might have gone into your spam folder.

Non delivery of Package For Cash on Delivery orders

Incorrect Address: We recommend validating the email id and your address inputs before confirming the same on our website. We do not take responsibility if the delivery address provided is incorrect or outdated. If a package is returned to us because the address is incorrect or outdated we will consider the order status as closed. Please carefully check to make sure that you have entered current and correct address.
Address Format: If you supply a Post Office Box for your shipping address, most shipment partners might be unable to deliver your package. We will try to curb this problem prior to shipping by taking an alternate address from the customers. If the alternate address is not available the order shall not be processed and we will consider the order status as closed.
Failed Delivery Attempts for COD orders: Our shipment partner shall make three attempts to deliver your package and post unsuccessful delivery after these attempts we will consider the order status as closed.

Refused by Recipient: If you are sending a gift to someone and they refuse to accept the package because they think it is being sent to them by error then the package will be returned to us as undeliverable. By informing your gift recipient that they should expect a package you will help us ensure that they receive your gift.

 

If You Need Assistance Or Any Feedback Please Call / SMS Us : 91-0-9830161916 Or E-mail : Indohobbyindia@Gmail.com