Most Trusted Online Aquarium Pets Store India

Return and Replacement Policy

Return and Replacement Policy: 

If the items are received in damaged condition by the customer. In such cases customer has to inform us via email to Indohobbyindia@Gmail.com with a supporting picture of the damaged items in the original packing within SEVEN days  of receipt of the goods. Damaged Items have to be returned back to us in unused condition along with all the original boxes, parts and accessories through Courier.Return Shipping Charges will be borne by Us. We reserves the right to replace the damaged item entirely OR 100% Money back (100% MoneyBack if issue not resolved in maximun 30 days) . Replacement will be sent once the items reach us and is inspected.  

Replacement is void if inspection reveals any of the below signs 

  • Item has been used
  • Any of the parts/accessories are missing
  • Damage was due to improper handling of product not as prescribed by the manufacturer
  • Product was tampered/tried to be modified in any way or form
  • Product(s) need to be unused, unaltered, unsoiled, original condition with their original tags including but not limited product bar code, price tag etc; and packaging intact 

100% Money Back Guarantee, If---, 

                Not dispatched within 3 days after promised shipment date  
                Not delivered in 10 days after shipment            

 Guaranteed Resolution of Complaints                        

Within a maximum of 30 days ,Full refund if not resolved

Before the dispatch/delivery of the product

    If your order is not dispatched within 3 business days after the promised shipping date, We guarantee refund of the money you have paid for the product and gives you full    flexibility to cancel your order till the time product is dispatched – No questions asked.     

After the dispatch/delivery of the product
  • If the order is not delivered within 10 days after the order is dispatched, We guarantees refund of the money you have paid for the product
  • Your payment will be held with CCAvenue till the time product is delivered and you are completely satisfied with the product quality
  • payment is released only when you confirm the  product has been received by you in good condition 

 What does "100% money refund" policy cover?          

  • You have paid for the product but didn't receive it
  • You have received a damaged/defective product or a product that does not comply with the specifications as per your original order.
  • You have received a product with which you're not satisfied .

          How to reach us?

 Please use any of the following ways:
 
          1.Call us 24x7 at +91-0-9830161916
          2. E-mail. us.  Indohobbyindia@gmail.com 

 

If You Need Assistance Or Any Feedback Please Call / SMS Us : 91-0-9830161916 Or E-mail : Indohobbyindia@Gmail.com